We are seeking for a talented IT Support Engineer
Duties of the IT Support Engineer
- Provide technical support to customers via calls, ticketing system, emails and on-site
- Diagnose and resolve hardware/software/network issues (PCs, printers, tablets, scanners e.t.c)
- Install and configure software applications
- Monitor and manage local network connections
- Perform routine diagnostic checks
- Ensure all requests are documented, tracked and resolved in a timely manner
- Contribute to knowledge base articles and support documentation
Requirements of the role
- Degree from University/Technical Institute/IEK in Computer Science or a related field
- Experience in a technical support or helpdesk role
- Understanding of networking technologies (VoIP, TCP/IP, DNS, DHCP, LAN/WAN concepts)
- Experience with ticketing systems and remote desktop tools
- Strong analytical thinking and ability to diagnose and resolve technical issues
- Excellent communication skills and team spirit
- Results-oriented mindset
